Jochen Kramer is „Head of Service“ at KONE in Germany, a global leader in the elevator and escalator industry. Originally coming from business administration, he is responsible for the maintenance and repair business for elevators, escalators and automatic doors and gates. In this role, the topic of "intelligent services" is of great importance for the future. Working closely with a variety of customer needs, his team drives the cloud-based solution to monitor equipment in after-sales operations, created with IBM Watson. The goals are transparency, availability and security for customers and users.