Big-Data.AI Summit 2018 Carsten Klingels
Carsten Klingels
Head of Business IT Digital

After various Senior Management positions in E.ON’s IT, Carsten Klingels was Program Manager for the E.ON wide Digital Transformation Program ‘Digital Downstream’ and E.ON’s Digital Strategy & Transformation and thus laid the foundation for E.ON’s Digitization back in 2014 to 2016. Since 2016, Carsten leads the Digital IT team at E.ON. In his today’s role as Head of Business IT Digital, Carsten and his team drive the digital transformation of the Group further. The focus here is always on the question: How do I get from an idea to a customer product as quickly as possible?


Conversational AI

28 Feb 2018

12:30 — 13:00

Stage 3

Big Data

How E.ON Retains Customers with Virtual Agents

  • Carsten Klingels, Head of Business IT Digital, E.ON
  • Matthias Ziegler, Emerging Technology Innovation Lead ASG (Austria, Switzerland, Germany) , Accenture